Frequently Asked Questions
Shipping
How much are shipping costs?
Shipping is calculated based on weight and will be calculated in the shopping cart page. Most US-based shipping prices start at $4.25 and most international shipping prices start at around $12.
Has my order shipped yet?
You get an order confirmation email when you place an order - when you "View Your Order" the page you will be taken to lets you track your order status.
You will also receive a shipping confirmation with a USPS tracking number as soon as your order's shipping label is created and printed out. Packages are usually dropped off at USPS the day of a label being printed or the day after.
Don't see an email from me? Check your spam!
When will my Pre-Order item ship?
Though the times vary on a per-item basis, you can typically expect a pre-order item to ship about a month after the 2 week pre-order period ends. Please note that delays can occur, but never hesitate to ask for an update using the chat feature or sending me an email.
I can't find my tracking number!
You should receive a tracking number when you get your order confirmation email. If the email never came, use the chat box in the bottom corner - it will ask for your order number and email and give you an update on your order and any tracking information.
I think my package might be lost!
Once your package is dropped off with USPS (my shipping carrier) it is out of my control. If the package has been marked as delivered, you will need to contact your local post office immediately!
Please read my Shipping Policy for more information regarding lost packages.
I placed more than one order, can I combine shipping?
I can combine orders and refund shipping overage as long as no orders have been shipped out yet. Contact me ASAP with the order numbers of the orders you would like to combine and I will help you with a refund!
Can I include a gift message?
BET! Please make a note in the Order Notes on the Cart Page that you would like a gift message and what you would like the message to say!
Returns and Exchanges
Can I exchange an item?
At this time, I cannot offer exchanges. If an item arrives damaged, or you receive the wrong item, contact me immediately and I’ll start a replace and return for you.
Can I cancel my order?
Please contact me ASAP if you need to cancel your order. If a package has already been shipped, I cannot offer a cancellation.
An item came in damaged!
I do my absolute best to pack items carefully to ensure they arrive safely. If your item arrives damaged, please contact me ASAP with photos of the damaged item and packaging.
I use the photos to approach the post office if I need to file a claim.
I'm missing an item!
I do my absolute best to make sure all of your items get to you, but I am a one-man show, so mistakes can happen. If you're missing an item, please contact me within 14 days of delivery and I’ll fix it!
Let customers speak for us
from 45 reviewsThese little keychains are absolutely adorable on my handbag; and they also make really great gifts between friends (especially when we all carry around different battalions)! I will always swear by Cyare merch; it's my absolute favourite.
I preordered this lanyard, and it arrived the day after it shipped! the quality is very high and the design is adorable! so happy i bought this and got to support one of my favorite artists :)
The lanyard slays so hard. It's cute, it works, it adds to my nerdage. I'm winning
Loved it, the clones are so cute and the lanyard itself is pretty soft, which is nice. A little shorter than expected but otherwise exactly what I was looking for.
It's so nice to have art books for OCs like this! The book printing is quality, and the text portions are well formatted. The little stickers are so cute.
The two buttons i got (Cody and Luke) are wonderful!! Both go very well with the bags I attached them to, and the print is of really good quality! They arrived really quickly, especially considering it was an international delivery, and I adore them!!
The attached picture is of the Luke pin together with the Cody Acrylic pin you can also get from this shop (which I 100% recommend!)
great quality and awesome artwork!! there was no hassle with overseas shipping, and it arrived fast 10/10 would recommend
So cute and amazing quality and such fast shipping!!!
Absolutely LOVE the charms I have bought! Decently quick shipping and the charm is well protected. The size is really nice too! Overall, very happy with my purchases! They bring a smile to my face every time I look at them heheh. <3 ^v^
She’s super cute!!! It’s a very well made product and came in pretty quickly too.
Very good quality!! i love the star shaped key rings!! it came with a protective film and tracking was easy to follow. i bought one for myself and one for my friend to surprise for her birthday!! very slay, we're gonna go line dancing.
These keychains are so high quality!! They come with a protective film so they’re sure to arrive pristine! So so cute and I love it so much!
This charm is absolutely wonderful! The design is adorable and is a great accessory. The star latch for the charm is strong, hasn't given loose since I had it. Definitely worth the costs, can't wait to see more from this shop!
Bought the book back when it first was released, still flip through it now and then and im still amazed every time at the quality and care put into it. Javi’s work is absolutely gorgeous, if you want to see a collection of his best works on Uru and Locks would highly recommend you get this book!
Bought the book back when it first was released, still flip through it now and then and im still amazed every time at the quality and care put into it. Javi’s work is absolutely gorgeous, if you want to see a collection of his best works on Uru and Locks would highly recommend you get this book!